I just purchased a Berkey® system but the system is hardly filtering any water at all. Am I doing something wrong?
Typically the problem you are experiencing is due to high water tension, which prevents the air from being purged from the micro pores of the new purification elements. Water tension is higher in certain parts of the country and can change from season to season. The higher the water tension, the more difficult it is fot the water, using gravity pressure, to force the air from the micro-pores of a new element. Included with your Black Berkey® elements is a priming button and instructions for use. Please remove and prime your purification elements, reinstall them and that should fix the problem.